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Guide to Set Xfinity Parental Controls: on Mobile, on Xfinity TV, on the Internet, on Stream

In today's digital age, children are increasingly vulnerable to online threats that can have long-lasting impacts on their well-being. Shockingly, recent studies reveal that over 70% of children have accidentally stumbled upon inappropriate content, while nearly 1 in 3 children have experienced cyberbullying or online harassment. These alarming statistics highlight the urgent need for parents to take proactive measures to protect their children online.

In this article, we will delve into the pervasive issue of online threats faced by children and provide valuable insights on how Xfinity Parental Controls can be a crucial tool in safeguarding their digital well-being.

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Part 1. What Does Xfinity Parental Controls Do?

While using the internet or watching TV, children can easily stumble upon inappropriate or sexually explicit content whether it's unintentionally or due to intentional searches. As responsible parents, it is crucial to proactively prevent children from accessing harmful content. Xfinity Parental Controls offer a robust solution to ensure the safety of children in the digital world.

Leveraging advanced technology, Xfinity Parental Controls provide comprehensive protection. The system employs data filtering, network monitoring, and device-specific settings to enforce restrictions and monitor online activities. By putting the power in parents' hands, Xfinity Parental Controls enable a safer and more secure online experience for children. It offers a wide range of crucial features such as:

  • Manage Screen Time: Set limits on children's device usage, ensuring a healthy balance between online and offline activities.
  • Control App Usage: Block or restrict access to specific apps unsuitable for children, such as social media platforms or games with mature content.
  • Filter Web Content: Enable content filters to prevent access to inappropriate websites and protect children from harmful or explicit content.
  • Block and Monitor Calls/Texts: Restrict incoming/outgoing calls or texts during specific times, minimizing distractions and safeguarding children from unwanted communication.

With these advanced features, parents can effortlessly track their children's device usage, including websites visited, apps used, and device location, and promptly address any potential concerns.

Part 2. How to Set Up Xfinity Parental Controls?

Setting up Xfinity Parental Controls is a hassle-free process that doesn't require any technical background. With a user-friendly interface and straightforward instructions, parents can effortlessly enable and configure the controls according to their family's needs. Here is how to do it:

2.1 How to Put Xfinity Mobile Parental Controls?

Parental controls on Xfinity Mobile provide you with the ability to manage and control your child's smartphone usage. Whether your child uses an Android phone or an iPhone, you can follow these steps to set up Xfinity Mobile Parental Controls:

For Android

  1. Open the Settings app on the Android device.
  2. Scroll down and tap "Users" or "Users and Accounts."
  3. Select "Add user profile" and choose "Restricted" profile type.
  4. Follow the prompts to set up the user profile with a name and password.
  5. Customize the profile by selecting available apps and activating content filters.
  6. Optionally, link the user profile to your child's Google account for email access and Google Drive.
  7. Test the setup by switching to the child's user profile from the lock screen. Only the approved apps will be accessible.
  8. For added protection, enable Parental Controls in the Play Store settings. This allows you to prevent purchases and control the types of apps your child can download, as well as the permissions granted to downloaded apps.

For iPhone

  1. Activate "Family Sharing" on all devices.
  2. Go to Settings, tap on your name, and select "Set up Family Sharing." Follow the on-screen instructions to set it up.
  3. Enable "Screen Time" in the Settings menu. Select "Screen Time" and choose the child's name for whom you want to set up controls.
  4. Set a four-digit PIN that only you know but your child won't guess.
  5. Configure the controls as per your preferences. You can set "Downtime" to restrict device usage during certain hours, apply time limits on apps, monitor app usage, and block specific apps or content types.
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2.2 How to Enable Parental Controls on Xfinity Online TV?

Xfinity Online TV allows parents to regulate the content their children can access. Follow these steps to enable Parental Controls on Xfinity Online TV:

  1. Visit the Xfinity website and sign in to your account.
  2. Click on "My Account" at the top left side of the screen.
  3. Go to the "Settings" or "Preferences" section.
  4. Click on the "Username, Password & PIN".
  5. Locate the "Parental Controls" or "Family Settings" option and click on the edit button.
  6. Now look for "Network Sites & App" and tap on the "Manage settings" button.
  7. Turn it on and Customize the content filters, rating restrictions, and channel-blocking preferences as per your requirements.
  8. Set up a PIN or password to protect the parental control settings.

2.3 How to Set Xfinity Parental Controls for the Internet?

To safeguard children's online activities and control internet access, Xfinity offers two powerful tools for setting up parental controls: Xfinity xFi and the Wireless Gateway Admin Tool. With the help of these features, parents can effortlessly limit the usage of devices as well as set time schedules for data access, and blacklist websites and channels to make it safer for their children.

Xfinity xFi

Xfinity xFi is a feature that allows you to manage and personalize your Wi-Fi network. With xFi, parents can conveniently control and monitor their child's internet usage by managing the Wi-Fi network and setting restrictions such as bedtime. Here's how to set it up:

  1. Sign in to your Xfinity account on the Xfinity website.
  2. Access the "My Account" section and navigate to the "Settings" or "Preferences" option.
  3. Select "Parental Controls" or "Family Settings" from the menu.
  4. If prompted, enter your account password or PIN to proceed.
  5. Look for the "Internet" or "Network" tab and click on it.
  6. Enable the parental control features for internet usage.
  7. Create individual profiles for each family member in the "People" section.
  8. Customize the parental control settings according to your preferences.
  9. Set time schedules, restrict access during bedtime, and manage content filters.
  10. Utilize the Active Alert feature to receive notifications when a device exceeds specified time limits.

Wireless Gateway Admin Tool

The Wireless Gateway Admin Tool provides additional control over your home network, allowing you to block specific websites and blacklist inappropriate content. Follow these steps to access and configure the Wireless Gateway Admin Tool:

  1. Connect a device to your Xfinity Wi-Fi network.
  2. Open a web browser and enter in the address bar.
  3. Sign in to the Wireless Gateway Admin Tool using your Xfinity account credentials.
  4. Once logged in, navigate to the "Parental Control" or "Internet" section.
  5. Explore options such as "Manage Sites," "Manage Services," and "Manage Device."
  6. Use the "Manage Sites" option to block specific URLs, keywords, or blacklist websites.
  7. Customize the settings to ensure your child is protected from accessing inappropriate content.
  8. Regularly review the "Manage Device" section to ensure all devices are under parental control.

2.4 How to Set Up Xfinity Stream Portal Parental Controls?

Xfinity Stream Portal allows parents to manage the content accessible through the streaming service. Follow these steps to set up Xfinity Stream Portal Parental Controls:

  1. Visit the Xfinity Stream Portal website and log in to your account.
  2. Go to "Settings" and click on the "Username, Password & PIN" section.
  3. Locate the "Parental Controls" option and click on the edit button.
  4. Next search for "Xfinity TV Online Portal" and tap on the "Manage settings" option under it.
  5. Here you will find options such as hiding adult programs, setting movies ratings, setting tv ratings, and locking Specific Channels and Programs.
  6. Customize the content filters, rating restrictions, and viewing preferences for your child's profile.

Part 3. FAQs about Xfinity Parental Controls

Q1. Does Xfinity Parental Controls restrict access to YouTube?

Yes, Xfinity Parental Controls offer the option to restrict access to YouTube. You can set content filters and block specific websites, including YouTube, to ensure your child's online safety.

Q2. Can Xfinity Parental Controls block social media platforms like Facebook and Instagram?

Absolutely! Xfinity Parental Controls allow you to block access to social media platforms like Facebook and Instagram. You can customize the settings to prevent your child from accessing these platforms during designated times or altogether.

Q3. Is it possible to set up different levels of restrictions for different family members?

Yes, Xfinity Parental Controls provide the flexibility to set up different levels of restrictions for different family members. You can create individual profiles and customize the settings based on each family member's age and specific needs.

Q4. Can Xfinity Parental Controls monitor online chats and messaging apps?

Xfinity Parental Controls primarily focus on web content filtering and device usage. While it may not provide direct monitoring of online chats and messaging apps, it offers comprehensive control over internet access and content restrictions.

Q5. Does Xfinity offer any additional resources or educational materials for parents regarding online safety?

Yes, Xfinity offers additional resources and educational materials to support parents in promoting online safety. They provide guidelines and tips on topics such as cyberbullying, social media etiquette, and safe internet practices for children.


In conclusion, safeguarding our children's online experiences is of paramount importance in today's digital age. The pervasive issue of online threats and inappropriate content calls for effective solutions, and Xfinity Parental Controls offers a reliable and comprehensive approach. With its robust features and user-friendly interface, parents can get full control over their children's online activities and create a safe online environment for them.

So, if you have children at your home and are worried about their safety online, utilize available resources, and actively engage in managing your children's online activities. Together with Xfinity Parental Controls, we can nurture a healthy and secure digital journey for our loved ones.

Amy Hueber

Amy Hueber always believes that technology should make the difficulties simple, and help bulid a more comfortable life.

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